Submit a request

Please provide your order number. If you don't know, please enter N/A.

Please provide your order number. If you don’t know, please enter N/A. We may not be able to apply any changes or cancel your order if it is too far along in our automated processes or has already been prepared for its journey.

Who is your order being delivered to?

*Please attach photos of the packing slip provided inside your package and the item(s) you received.

*Please attach photos of your Jellycat item, the damage, and all tags.

Please enter the details of your request. A member of our support staff will aim to respond within 1-2 days.

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